You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions
Job Summary
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
You will be responsible for handling queries from employees, customers, and vendors of our client organizations while ensuring seamless, personalized interactions.
The role requires strong communication and service skills to manage a blended support process with 60-70% of interactions handled via calls and the remaining volume divided between emails and chats.
Matching Summary
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
Skills & Requirements
Must-have
Next Generation Customer Operations
Customer Service Technology
handling escalations and complaints
closing fault and complaints within SLAs
blended support process
US region support
Nice-to-have
detail-oriented
customer-focused professional
structured and optimized processes
seamless, personalized interactions
dynamic team environment
Key Requirements
Any Graduation
1 to 3 years of experience
strong communication and service skills
Strong problem-solving and critical/logical thinking abilities
Previous experience in customer or employee support is a plus