Patient Experiece and Operations Lead

RAPID PHYSIOCARE PTE. LTD.

Singapore, Singapore
Competitive remuneration pyckage; not specified; n...
**
Prior specialist clinic experience required
Lead daily clinic operations and patient flow
Manage insurance claims and medisave processes
** RAPID PHYSIOCARE PTE. LTD. is seeking a Patient Experience and Operations Lead to oversee daily clinic operations and ensure exceptional patient care in a specialist orthopaedic clinic. The role emphasizes a people-first approach, requiring strong interpersonal skills and the ability to drive process improvements. **

Job Summary

  • This hands-on leadership role involves taking ownership of day-to-day clinic operations at a specialist orthopaedic clinic.
  • The successful candidate will champion exceptional patient experiences while managing communications across WhatsApp, phone, and email.
  • Candidates must have prior experience working in a specialist clinic and be available for alternate Saturdays.

Matching Summary

Match Score: 75

** RAPID PHYSIOCARE PTE. LTD. is seeking a Patient Experience and Operations Lead to oversee daily clinic operations and ensure exceptional patient care in a specialist orthopaedic clinic. The role emphasizes a people-first approach, requiring strong interpersonal skills and the ability to drive process improvements. **

Salary

Competitive remuneration package; Not specified; Not specified

Skills & Requirements

Must-have

  • Prior specialist clinic experience required
  • Lead daily clinic operations and patient flow
  • Manage insurance claims and Medisave processes
  • Coordinate with vendors and regulatory bodies
  • Guide patient-facing staff development

Nice-to-have

  • Multilingual ability is an advantage
  • Background in hospitality or service-driven environment
  • Comfortable responding to urgent enquiries outside core hours
  • Positive professional demeanour with solutions mindset
  • Business awareness and financial metrics comfort

Key Requirements

  • Prior experience in a specialist clinic
  • No nursing qualification required
  • Full-time preferred (part-time considered)

Work Rights

Not specified

Tailored Resume

Cover Letter