Customer Assistance Representative I

State of Oklahoma

Oklahoma, US
Base: $40,000.00; bonus/equity: not specified; ben...
One year clerical or customer service experience
Knowledge of office practices and procedures
Ability to read and apply policies
This position provides services and assistance to taxpayers and customers while resolving questions concerning state laws

Job Summary

  • This position provides services and assistance to taxpayers and customers while resolving questions concerning state laws.
  • Employees will analyze information to determine the nature of problems and provide advice on laws and agency policies.
  • The role involves responding to routine inquiries via walk-in, telephone, or written channels regarding publications and forms.

Matching Summary

This position provides services and assistance to taxpayers and customers while resolving questions concerning state laws.

Salary

Base: $40,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • One year clerical or customer service experience
  • Knowledge of office practices and procedures
  • Ability to read and apply policies
  • Effective oral and written communication skills

Nice-to-have

  • Experience with business arithmetic
  • Willingness to travel as needed
  • Ability to work in a training status

Key Requirements

  • One year of clerical office work experience
  • Or equivalent combination of education and experience
  • Thirty semester hours of college including six in business/public administration
  • Willingness to fulfill job-related travel requirements

Work Rights

Not specified

Tailored Resume

Cover Letter