Manage the end-to-end client onboarding lifecycle, from initial contract signing to successful platform implementation and handoff to account management
Job Summary
Manage the end-to-end client onboarding lifecycle, from initial contract signing to successful platform implementation and handoff to account management.
Provide regular updates to clients and internal stakeholders on project progress, risks, and milestones.
Continuously evaluate and refine onboarding processes to enhance efficiency, client satisfaction, and scalability.
Matching Summary
Manage the end-to-end client onboarding lifecycle, from initial contract signing to successful platform implementation and handoff to account management.
Skills & Requirements
Must-have
End-to-end client onboarding lifecycle
Develop and execute onboarding plans
Cross-functional team coordination
Stakeholder communication and reporting
Client training and documentation
Risk management and mitigation
Nice-to-have
Passion for client success
Commitment to outstanding client experience
Entrepreneurial energy and intent
Collaborative and fun work environment
Key Requirements
3+ years project management experience
Client onboarding or implementation experience
Experience in BPO or SaaS company
Flexibility with work schedule
PMP or CSM certification is a plus
Bachelor's degree in Business Administration or related field