Proficiency in sap and fulfillment management systems
The role involves leading the North Region Customer Service & Operation process to drive business growth across all channels by managing the Order-to-Cash cycle
Job Summary
The role involves leading the North Region Customer Service & Operation process to drive business growth across all channels by managing the Order-to-Cash cycle.
Candidates must ensure compliance with Trade Strategy, Country Regulation, and Group mandatory controls while maintaining a patient and customer-centric approach.
The position offers an opportunity to work within a bold, collaborative culture dedicated to making self-care simple and accessible.
Matching Summary
The role involves leading the North Region Customer Service & Operation process to drive business growth across all channels by managing the Order-to-Cash cycle.
Skills & Requirements
Must-have
8+ years of experience in demand supply planning
3-4 years in Customer Care operations
Proficiency in SAP and fulfillment management systems
Strong analytical and problem-solving skills
Experience managing external 3PL resources
Nice-to-have
Pharmaceutical or FMCG industry experience
Cross-functional project experience
Negotiation and conflict management skills
Ability to operate independently with moderate travel
Key Requirements
Any Graduate degree required
8+ years total experience with 3-4 years in specific domain