Service Desk Associate Tier 1

RS Group

San Salvador, El Salvador
Fully remote
Provide phone and email technical support
Troubleshoot workstations, servers, network
Manage cases by impact and priority
Provide phone and email technical support for end-users to resolve any hardware or software issues

Job Summary

  • Provide phone and email technical support for end-users to resolve any hardware or software issues.
  • Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption.
  • We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.

Matching Summary

Provide phone and email technical support for end-users to resolve any hardware or software issues.

Skills & Requirements

Must-have

  • Provide phone and email technical support
  • Troubleshoot workstations, servers, network
  • Manage cases by impact and priority
  • Document support issues and resolutions

Nice-to-have

  • Instill confidence in a world of change
  • Inspires and empowers you to thrive
  • Inclusive culture and talent experience

Key Requirements

  • 1-2 years of experience on technical helpdesk
  • Microsoft Certification (MCSE/MCSA)
  • Network+ Certification
  • Bachelor's degree (BA/BS) is a plus
  • Experience with Office 365 Administration
  • Fundamental understanding of TCP/IP Networking
  • Experience with firewalls
  • Experience with VMWare ESX hosts
  • Experience with Windows Servers
  • Experience with remote solutions
  • Experience with Apple Hardware and MAC OS X
  • Experience with enterprise mobile devices

Work Rights

Not specified

Tailored Resume

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