Residential Guest Services Manager

uwm.edu

Base: starting at $54,000.00; bonus/equity: not sp...
Residential guest services management
Contracting and invoicing processes
University housing operations
The Residential Guest Services Manager is responsible for the overall operational management of the Residential Guest Services program, including conferences, intern center, guest housing, and short-stay programs utilizing University Housing facilities

Job Summary

  • The Residential Guest Services Manager is responsible for the overall operational management of the Residential Guest Services program, including conferences, intern center, guest housing, and short-stay programs utilizing University Housing facilities.
  • This role ensures compliance with FERPA, UWS 136, minor protection policies, and PCI standards while serving as a liaison to campus partners, community groups, and guests.
  • The position includes supervising student staff, managing operational databases, coordinating billing and contracting, and providing leadership on departmental committees and emergency response.

Matching Summary

The Residential Guest Services Manager is responsible for the overall operational management of the Residential Guest Services program, including conferences, intern center, guest housing, and short-stay programs utilizing University Housing facilities.

Salary

Base: Starting at $54,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Residential guest services management
  • Contracting and invoicing processes
  • University housing operations
  • Compliance with FERPA and PCI standards
  • Supervision of student employees
  • Operational database management
  • Customer service with diverse populations

Nice-to-have

  • Marketing plan implementation
  • Crisis response and emergency assistance
  • Collaboration with campus stakeholders
  • Data transparency and reporting
  • Budget management and expense tracking
  • Event coordination and committee leadership
  • Strong interpersonal communication skills

Key Requirements

  • 1 year professional post bachelor’s experience
  • 2 years university housing experience
  • Supervision of student or graduate employees
  • Technical skills with computer/database systems
  • Flexible schedule including nights and weekends
  • Preferred Master’s degree in related field
  • Experience with StarRez software
  • 2 years customer service experience

Work Rights

Must verify eligibility to work in the United States

Tailored Resume

Cover Letter