Customer Success Representative

Digidentity

The Hague, Netherlands
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Customer onboarding support
Enterprise customer management
Crm and ticketing systems
** Digidentity is seeking a Senior Customer Success Representative in The Hague, Netherlands, to enhance customer satisfaction through effective onboarding and ongoing support. The role requires expertise in managing customer relationships, particularly in technology and SaaS environments, while collaborating with cross-functional teams. **

Job Summary

  • This role serves as the primary point of contact for guiding new and enterprise customers through the onboarding process and solution adoption.
  • The successful candidate will proactively identify risks, manage complex escalations, and contribute to continuous process improvement within the Customer Success team.
  • You will collaborate closely with Sales, Product, Engineering, and Operations to ensure a seamless customer journey from contract handover to ongoing support.

Matching Summary

Match Score: 75

** Digidentity is seeking a Senior Customer Success Representative in The Hague, Netherlands, to enhance customer satisfaction through effective onboarding and ongoing support. The role requires expertise in managing customer relationships, particularly in technology and SaaS environments, while collaborating with cross-functional teams. **

Skills & Requirements

Must-have

  • Customer onboarding support
  • Enterprise customer management
  • CRM and ticketing systems
  • English and Dutch communication
  • Complex case resolution

Nice-to-have

  • Mentoring junior agents
  • Process optimization skills
  • Proactive risk identification
  • Cross-functional collaboration
  • SaaS environment experience

Key Requirements

  • Vocational/university of applied sciences (HBO) level education
  • Several years of Customer Success or Support experience
  • Experience in technology, SaaS, or identity/security sectors
  • Fluency in English and Dutch required

Work Rights

Not specified

Tailored Resume

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