Sr. Ops Manager, New Equipment & Modernization

Otis Elevator Co.

Miramar, FL, USA
Not specified (assumed onsite based on the nature of the role).
Manage field operations
Customer satisfaction
Safety and training
Otis Elevator Company is seeking a highly motivated Senior Operations Manager for New Equipment & Modernization in Miramar, FL. This role involves leading operations, managing field staff, and ensuring customer satisfaction while driving continuous improvement initiatives within the South Florida & Bahamas operating territory

Job Summary

  • The Sr. Operations Manager will lead New Equipment & Modernization operations colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio.
  • This role involves day-to-day management of field staff, employee selection, field training, safety, and leading operations efforts to ensure superior customer satisfaction.
  • Otis offers a comprehensive benefits package including 401(k) with company match, medical, dental, vision, paid time off, life insurance, disability coverage, and tuition reimbursement.

Matching Summary

Match Score: 85

Otis Elevator Company is seeking a highly motivated Senior Operations Manager for New Equipment & Modernization in Miramar, FL. This role involves leading operations, managing field staff, and ensuring customer satisfaction while driving continuous improvement initiatives within the South Florida & Bahamas operating territory.

Skills & Requirements

Must-have

  • Manage field operations
  • Customer satisfaction
  • Safety and training
  • Budget management
  • Labor relations

Nice-to-have

  • Team development
  • Continuous improvement
  • Technical environment comfort
  • Dynamic environment adaptability

Key Requirements

  • 5+ years people leadership experience
  • Elevator industry management experience preferred
  • Understanding financial statements and commercial contracts
  • High school diploma plus 10 years relevant experience
  • Bachelor's degree highly desired

Work Rights

Not specified

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