Smit Service Desk Technical Lead (nnpi/sipr)

Leidos

Norfolk, VA, United States
Not specified; pyy range is a general guideline on...
Hybrid (based on the nature of service desk work typically accommodating both remote and in-office arrangements)
Monitor teams chat for assistance
Lead technical training sessions
Track agent performance metrics
Leidos is seeking a Technical Lead for their SMIT Service Desk in Norfolk, VA, responsible for mentoring Tier I agents and assisting with problem resolution. The ideal candidate should have experience with NMCI Service Desk operations, proficiency in Microsoft PowerShell, and strong communication skills

Job Summary

  • The position serves as a Technical Lead responsible for monitoring Teams Chat and assisting Tier I Agents in problem resolution through mentoring and coaching.
  • Candidates must possess advanced knowledge of computer networking technology and proficiency with HPSM ticketing systems to ensure organizational goals are met.
  • Leidos seeks individuals who disrupt the status quo and refuse to fail, offering an environment for continued agent development and enterprise metric delivery.

Matching Summary

Match Score: 75

Leidos is seeking a Technical Lead for their SMIT Service Desk in Norfolk, VA, responsible for mentoring Tier I agents and assisting with problem resolution. The ideal candidate should have experience with NMCI Service Desk operations, proficiency in Microsoft PowerShell, and strong communication skills.

Salary

Not specified; Pay range is a general guideline only; Factors include responsibilities, education, experience, and market data.

Skills & Requirements

Must-have

  • Monitor Teams Chat for assistance
  • Lead technical training sessions
  • Track agent performance metrics
  • Research mishandled tickets
  • Provide escalation follow-up
  • Mentor Tier I agents
  • Proficiency with Microsoft PowerShell

Nice-to-have

  • Strong problem-solving skills
  • Proactive learner attitude
  • Ownership of career growth
  • Effective communication with peers
  • Disruptive mindset culture

Key Requirements

  • High school education or equivalent
  • 1-3 years general experience
  • 6 months tenure with NMCI Service Desk
  • CompTIA Security+ CE certification
  • 3 months NNPI/SIPR Tier 1 experience
  • US Citizenship required
  • Flank Speed Tier 1.5 qualification within 30 days

Work Rights

Must be a US Citizen

Tailored Resume

Cover Letter