Darktrace Australia is seeking a Customer Success Engineer to join their remote team, focusing on providing technical solutions to existing customers in the cybersecurity sector. The role requires strong knowledge of cybersecurity, excellent communication skills, and the ability to enhance customer engagement and product adoption
Job Summary
The Customer Success Engineer (CSE) is a member of the Customer Experience (CX) team at Darktrace, focused on providing existing Darktrace customers with technical product solutions.
This position is a critical customer-facing technical role within the Darktrace CX organization which requires thorough knowledge of cybersecurity and the Darktrace product suite, as well as excellent communication and collaboration skills.
Key Duties & Responsibilities include acting as a Darktrace and security expert and consultant to customers, developing and maintaining hands-on knowledge of the Darktrace solution, and conducting deployment discovery and architecture design reviews.
Matching Summary
Match Score: 85
Darktrace Australia is seeking a Customer Success Engineer to join their remote team, focusing on providing technical solutions to existing customers in the cybersecurity sector. The role requires strong knowledge of cybersecurity, excellent communication skills, and the ability to enhance customer engagement and product adoption.
Skills & Requirements
Must-have
Darktrace platform expertise
Cybersecurity landscape knowledge
Customer technical solutions
Deployment health interventions
Cloud networking (AWS, Azure, GCP)
Nice-to-have
Consultative guidance on cybersecurity
Mentorship within the team
Email security experience
Incident response experience
Cloud security architecture experience
Key Requirements
2+ years of experience in a relevant role
Cybersecurity industry experience preferred
Strong knowledge of on-premise and cloud networking