Homeowner Advocacy Analyst- Servicing

Shelter Home Mortgage LLC

Coppell, TX, United States
On-site
Investigate borrower inquiries
Track regulatory complaints
Analyze compliance data
Newrez is seeking a Homeowner Advocacy Analyst in Coppell, TX, to support the Compliance department by investigating and resolving borrower, investor, and regulatory inquiries. The ideal candidate should possess strong analytical, communication, and writing skills, along with experience in the mortgage industry

Job Summary

  • The Homeowner Advocacy Analyst - Servicing plays a pivotal role in the Compliance department, utilizing analytical and investigative skills to identify, investigate, respond to, and track borrower, investor, and regulatory inquiries or complaints.
  • This multifaceted position is dedicated to assisting and supporting borrowers and investors with their concerns while collaborating closely with internal departments.
  • We offer benefits, programs, and perks that support you in every aspect of your life, including Medical, dental, and vision insurance, and a 401(k) Retirement plan with employer match.

Matching Summary

Match Score: 85

Newrez is seeking a Homeowner Advocacy Analyst in Coppell, TX, to support the Compliance department by investigating and resolving borrower, investor, and regulatory inquiries. The ideal candidate should possess strong analytical, communication, and writing skills, along with experience in the mortgage industry.

Skills & Requirements

Must-have

  • Investigate borrower inquiries
  • Track regulatory complaints
  • Analyze compliance data
  • Communicate with QA Auditors
  • Manage caseloads effectively

Nice-to-have

  • Embody empathy
  • Embrace challenges
  • Adapt language and style
  • Drive business process changes

Key Requirements

  • 2-4 years' experience
  • Bachelor's degree or higher
  • Proficiency with mortgage regulatory mandates
  • Expertise in researching mortgage accounts
  • Experience managing internal/external relationships

Work Rights

Not specified

Tailored Resume

Cover Letter