Senior Product Manager, Ai Csm

Toast

Remote
$125,000—$254,000 usd py
Remote
Ai-powered customer success
Product strategy and roadmap
Customer lifecycle metrics
Define and scale the AI-powered Customer Success Manager for every Toast customer, building an intelligent, proactive AI system

Job Summary

  • Define and scale the AI-powered Customer Success Manager for every Toast customer, building an intelligent, proactive AI system.
  • Own the strategy and roadmap for transforming Customer Success from a human-only function into a hybrid AI-powered model.
  • Work closely with AI/ML, Engineering, Design, and Analytics to ship experiences that operate reliably at scale.

Matching Summary

Define and scale the AI-powered Customer Success Manager for every Toast customer, building an intelligent, proactive AI system.

Salary

$125,000—$254,000 USD

Skills & Requirements

Must-have

  • AI-powered customer success
  • product strategy and roadmap
  • customer lifecycle metrics
  • AI/ML and engineering collaboration
  • responsible AI practices

Nice-to-have

  • hybrid AI-powered model
  • customer-centric AI development
  • cross-functional team leadership

Key Requirements

  • 4+ years product management experience
  • Experience launching 0→1 products
  • Experience with behavioral data, personalization, or recommendation engines
  • Strong understanding of SaaS customer lifecycle metrics
  • Technical fluency with AI/ML concepts
  • Proven cross-functional collaboration skills

Work Rights

Not specified

Tailored Resume

Cover Letter