Staff Customer Engineer

Harnessinc

Remote, United States
Not specified; not specified; not specified
Remote
6+ years customer-facing engineering experience
Kubernetes, ecs, docker proficiency
Multi-cloud platform debugging skills
This role serves as the primary technical resource for enterprise customers during complex troubleshooting, onboarding, and expansion phases

Job Summary

  • This role serves as the primary technical resource for enterprise customers during complex troubleshooting, onboarding, and expansion phases.
  • The position emphasizes building internal AI tools powered by Large Language Models to automate diagnostics and streamline workflows.
  • Candidates must possess deep hands-on experience with Kubernetes, cloud platforms, and CI/CD pipelines to resolve ambiguous infrastructure issues.

Matching Summary

This role serves as the primary technical resource for enterprise customers during complex troubleshooting, onboarding, and expansion phases.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 6+ years customer-facing engineering experience
  • Kubernetes, ECS, Docker proficiency
  • Multi-cloud platform debugging skills
  • CI/CD pipeline troubleshooting expertise
  • Python or Node.js scripting ability
  • Linux systems and networking fundamentals

Nice-to-have

  • Infrastructure-as-Code with Terraform
  • LLM model training and RAG architecture
  • Model Context Protocol server knowledge
  • Secrets management tool experience
  • AI coding assistant usage proficiency

Key Requirements

  • 6+ years in customer-facing engineering or SRE roles
  • Solid hands-on experience with Kubernetes and containerization
  • Experience across at least two major cloud platforms
  • Proficiency in Linux systems and distributed system debugging

Work Rights

Must be located in Central or Eastern time zone

Tailored Resume

Cover Letter