Customer Operations & Support Specialist

PPD (Thermo Fisher) UK

**
Bachelor degree in business or related field
3+ years customer service experience
Order-to-cash process management
** The Customer Operations & Support Specialist at PPD (Thermo Fisher) UK is a pivotal role responsible for managing customer interactions and the Order-to-Cash process. The ideal candidate will have at least three years of experience in customer service within the biotech or pharmaceutical sectors, demonstrating strong interpersonal skills and the ability to influence stakeholders. **

Job Summary

  • The Customer Operations & Support Specialist serves as the primary point of contact for customers across APJ, ensuring a seamless end-to-end customer experience.
  • This role manages the complete Order-to-Cash process, including order entry, delivery coordination, and handling returns while maintaining high operational accuracy.
  • The specialist collaborates cross-functionally with Supply Chain, Finance, and Quality teams to resolve complex issues and drive continuous process improvements.

Matching Summary

Match Score: 75

** The Customer Operations & Support Specialist at PPD (Thermo Fisher) UK is a pivotal role responsible for managing customer interactions and the Order-to-Cash process. The ideal candidate will have at least three years of experience in customer service within the biotech or pharmaceutical sectors, demonstrating strong interpersonal skills and the ability to influence stakeholders. **

Skills & Requirements

Must-have

  • Bachelor degree in Business or related field
  • 3+ years customer service experience
  • Order-to-Cash process management
  • ERP system proficiency (SAP/Oracle)
  • Salesforce CRM experience

Nice-to-have

  • Biotech or pharmaceutical industry background
  • Supply chain knowledge
  • Project management experience
  • Power BI data visualization skills
  • Strong stakeholder influencing abilities

Key Requirements

  • Bachelor degree or diploma required
  • Minimum 3 years experience in Order Management
  • Experience with ERP systems like SAP or Oracle
  • Proficiency in Salesforce and Email-to-Case tools

Work Rights

Not specified

Tailored Resume

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