Information Technology Service Management Manager - Remote

Ferguson

Remote, United States
Base: $7,568.91 - $13,247.76 monthly; bonus/equity...
Hybrid
It service management platform expertise
Team leadership and people management
Vendor and contract management
Ferguson is a Fortune 500 company committed to building better infrastructure, homes, and businesses with a community of proud associates

Job Summary

  • Ferguson is a Fortune 500 company committed to building better infrastructure, homes, and businesses with a community of proud associates.
  • The role involves leading the Service Management Technologies Team to manage daily operations, platform enhancements, and vendor relationships for ITSM and Atlassian tools.
  • Ferguson offers a comprehensive benefits package supporting mental, physical, and financial well-being, including health coverage, paid parental leave, and associate discounts.

Matching Summary

Ferguson is a Fortune 500 company committed to building better infrastructure, homes, and businesses with a community of proud associates.

Salary

Base: $7,568.91 - $13,247.76 monthly; Bonus/Equity: Eligible for bonus or incentive plan; Benefits: Health, dental, vision, paid time off, life insurance, 401(k) with company match and more

Skills & Requirements

Must-have

  • IT Service Management platform expertise
  • Team leadership and people management
  • Vendor and contract management
  • Atlassian Jira and Confluence administration
  • Governance framework development
  • Service Management technology roadmap execution

Nice-to-have

  • Results-oriented strategic planning
  • Cross-functional collaboration
  • Associate development and coaching
  • Effective communication with technical and non-technical audiences
  • Flexibility and adaptability to business needs

Key Requirements

  • Minimum 5 years IT leadership experience
  • Bachelor's degree or equivalent experience
  • Deep technical expertise in ITSM platforms
  • Strong knowledge of ITIL, ITSM, and ITOM principles
  • Proficient in Microsoft 365 applications
  • Ability to support extended hours and travel

Work Rights

Not specified

Tailored Resume

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