Director, Customer Success & Implementation

Jobgether

United States
**
Leadership of blended customer success team
Full client lifecycle ownership from pre-sale to onboarding
Defining scalable processes in fast-moving environments
** Jobgether is seeking a Director of Customer Success & Implementation for a partner company in the United States. This hands-on leadership role focuses on managing the full client lifecycle within a dynamic SaaS setting, emphasizing customer outcomes and cross-functional collaboration. **

Job Summary

  • This leadership role sits at the intersection of customer success, implementation delivery, and cross-functional execution within a fast-scaling SaaS environment.
  • You will be responsible for owning the full client lifecycle, from pre-sale solutioning and onboarding through implementation and long-term account success.
  • The role requires a strong builder mindset as you define and operationalize scalable processes across a previously evolving function.

Matching Summary

Match Score: 75

** Jobgether is seeking a Director of Customer Success & Implementation for a partner company in the United States. This hands-on leadership role focuses on managing the full client lifecycle within a dynamic SaaS setting, emphasizing customer outcomes and cross-functional collaboration. **

Skills & Requirements

Must-have

  • Leadership of blended customer success team
  • Full client lifecycle ownership from pre-sale to onboarding
  • Defining scalable processes in fast-moving environments

Nice-to-have

  • Strong builder mindset for evolving functions
  • Experience with complex enterprise accounts
  • Ability to thrive in ambiguity

Key Requirements

  • Director level experience
  • SaaS industry background
  • Enterprise account management experience

Work Rights

Not specified

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