Bachelor's degree in computer science or related stem field
Proficiency in tcp/ip, http, dns, and load balancing
Familiarity with aws, docker, linux, and kubernetes
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Guidewire is seeking a proactive Cloud Platform Support Engineer to join their Platform Support team. The role involves resolving customer support cases related to the Guidewire cloud platform and requires a strong technical background complemented by a commitment to customer satisfaction.
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Job Summary
The role involves serving as a primary contact to research, address, and resolve customer support cases for the entire Guidewire cloud platform.
Engineers will collaborate with cross-functional teams on complex issues involving system integration and custom configurations while maintaining technical documentation.
The position requires working in a hybrid environment delivering 24x7 service to customers using software in both Guidewire Cloud and on-premise environments.
Matching Summary
Match Score: 75
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Guidewire is seeking a proactive Cloud Platform Support Engineer to join their Platform Support team. The role involves resolving customer support cases related to the Guidewire cloud platform and requires a strong technical background complemented by a commitment to customer satisfaction.
**
Skills & Requirements
Must-have
Bachelor's Degree in Computer Science or related STEM field
Proficiency in TCP/IP, HTTP, DNS, and load balancing
Familiarity with AWS, Docker, Linux, and Kubernetes
Nice-to-have
Knowledge of Bash scripting
Experience with CI/CD concepts and Jenkins or TeamCity
Demonstrated ability to embrace AI and data-driven insights
Key Requirements
Bachelor's Degree in Computer Science or related experience
General familiarity with Object-Oriented Programming languages like Java or C#