Senior Manager, It Service Management

Integer

Base salary not specified; cash-based incentive pr...
Not specified in job description.
10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident and change management
Integer is seeking a Senior Manager for IT Service Management, responsible for overseeing ITSM governance, incident, change, and problem management, and ensuring SOX ITGC audit readiness. The ideal candidate will have extensive experience in ITSM, a strong understanding of ITIL practices, and excellent leadership skills

Job Summary

  • The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will be accountable for SOX ITGCs related to ITSM processes, ensuring ongoing audit readiness and control effectiveness.
  • The company offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, and immediate 401(k) matching.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management, responsible for overseeing ITSM governance, incident, change, and problem management, and ensuring SOX ITGC audit readiness. The ideal candidate will have extensive experience in ITSM, a strong understanding of ITIL practices, and excellent leadership skills.

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits package with immediate eligibility

Skills & Requirements

Must-have

  • 10 years of IT Service Management experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident and Change Management
  • SOX IT General Controls audit readiness
  • CMDB governance and data integrity management

Nice-to-have

  • ITIL certification (Intermediate or Managing Professional)
  • Experience leading large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in ITSM or IT Operations
  • Demonstrated experience with SOX ITGCs compliance
  • Strong working knowledge of ITIL v3 or v4

Work Rights

Not specified

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