Service Desk Analyst

Arriva

Sunderland, United Kingdom
Fully remote
2 years itil aligned service desk experience
Windows 7/10/11 and server os proficiency
Active directory and office 365 administration
The role involves acting as the first point of contact for IT users across the Arriva group on a shift model

Job Summary

  • The role involves acting as the first point of contact for IT users across the Arriva group on a shift model.
  • Candidates will manage inbound requests, categorize tickets, and provide first-line troubleshooting for software and hardware issues.
  • The position requires championing great customer service in a fast-paced environment while contributing to continual improvement.

Matching Summary

The role involves acting as the first point of contact for IT users across the Arriva group on a shift model.

Skills & Requirements

Must-have

  • 2 years ITIL aligned Service Desk experience
  • Windows 7/10/11 and Server OS proficiency
  • Active Directory and Office 365 administration
  • MS Azure/Entra and MS Intune knowledge
  • Mobile Device Management tools expertise
  • Remote control tool sets usage
  • LAN/WAN/WiFi networking fundamentals

Nice-to-have

  • ITIL qualification foundation or above
  • Understanding of Access Management tasks
  • ERP Systems SAP or Workday knowledge
  • Willingness to learn and embrace change
  • Highly collaborative teamwork approach
  • Continuous improvement culture contribution

Key Requirements

  • 2 years' experience with specified technologies
  • Demonstrable ITIL aligned Service Desk experience
  • Shift work availability including weekends

Work Rights

Not specified

Tailored Resume

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