Customer Care, Retail Operations

MillerKnoll

Tokyo, Japan
5 years customer fulfillment experience
Japanese and english proficiency
Order management and processing
The role supports order fulfillment for all orders received to meet customer expectations within the Herman Miller Store and Retail division

Job Summary

  • The role supports order fulfillment for all orders received to meet customer expectations within the Herman Miller Store and Retail division.
  • Candidates must coordinate with suppliers, logistics teams, and internal stakeholders to ensure 100% on-time delivery and process warranty claims efficiently.
  • MillerKnoll is committed to designing for the good of humankind and seeks a team player who can drive service level improvements in an international environment.

Matching Summary

The role supports order fulfillment for all orders received to meet customer expectations within the Herman Miller Store and Retail division.

Skills & Requirements

Must-have

  • 5 years customer fulfillment experience
  • Japanese and English proficiency
  • Order management and processing
  • Supplier follow-up and coordination
  • Microsoft Windows applications

Nice-to-have

  • International cultural awareness
  • Continuous improvement mindset
  • High-pressure environment adaptability
  • Strong stakeholder relationship building
  • Innovative problem-solving skills

Key Requirements

  • Minimum 5 years leading customer fulfillment
  • Proficient in Japanese and English
  • Experience in retail or wholesale organization

Work Rights

Not specified

Tailored Resume

Cover Letter