Customer Service Representative I | Campinas/sp

Solenis

Campinas, SP, Brazil
Hybrid
1 to 2 years experience in customer service
Advanced spanish language proficiency
Intermediate english language skills
Solenis is seeking a Customer Service Representative I for its Campinas, SP location, offering a hybrid work model. The role involves handling order processing, customer inquiries, and internal communication, requiring advanced Spanish and intermediate English skills

Job Summary

  • The role involves receiving, verifying, and entering orders into the system while managing rush orders and documenting client requests.
  • Candidates will collaborate with sales and other departments to resolve customer complaints and support detractor clients through VOC activities.
  • Solenis is a global leader in chemical specialties focused on sustainable water treatment solutions and operational efficiency.

Matching Summary

Match Score: 85

Solenis is seeking a Customer Service Representative I for its Campinas, SP location, offering a hybrid work model. The role involves handling order processing, customer inquiries, and internal communication, requiring advanced Spanish and intermediate English skills.

Skills & Requirements

Must-have

  • 1 to 2 years experience in customer service
  • Advanced Spanish language proficiency
  • Intermediate English language skills
  • Intermediate Microsoft Office Excel Word PowerPoint
  • Order receipt verification and system entry

Nice-to-have

  • Strong interpersonal and negotiation skills
  • High emotional intelligence and empathy
  • Proactive approach with flexibility
  • Ability to work under pressure
  • Team collaboration across departments

Key Requirements

  • High school diploma required
  • Higher education preferred
  • 1 to 2 years minimum experience
  • Advanced Spanish fluency mandatory
  • Intermediate English level required

Work Rights

Not specified

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