Team Leader, Operations Support

Amex GBT

United States
Leadership and coaching
Employee engagement
Performance feedback
Provides leadership and coaching to a team of travel consultants, driving change and employee engagement through effective communications

Job Summary

  • Provides leadership and coaching to a team of travel consultants, driving change and employee engagement through effective communications.
  • Uses data to monitor counselors’ activity and trends to provide ongoing performance feedback for delivery of excellent customer experience.
  • Amex GBT offers flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.

Matching Summary

Provides leadership and coaching to a team of travel consultants, driving change and employee engagement through effective communications.

Skills & Requirements

Must-have

  • leadership and coaching
  • employee engagement
  • performance feedback
  • work scheduling
  • prioritizing
  • process execution
  • Sabre GDS experience

Nice-to-have

  • inclusive and collaborative culture
  • force for good
  • voice is valued
  • develop skills
  • wellbeing resources

Key Requirements

  • At least 1 year as TEC III
  • 4+ years customer service
  • Experience issuing tickets
  • Working Sabre queues preferred
  • Excellent verbal and written communication
  • Expert customer service satisfaction
  • Strong problem solving skills
  • US Citizen required
  • Pass extended government background check

Work Rights

Must be a US Citizen

Tailored Resume

Cover Letter