The Consumer Service Coordinator bridges the gap between consumers and the company by analyzing feedback and contributing to better products and services
Job Summary
The Consumer Service Coordinator bridges the gap between consumers and the company by analyzing feedback and contributing to better products and services.
This role involves managing contact centers, developing consumer service strategies, and leading projects to enhance customer satisfaction and loyalty.
The position offers a specialized career path focused on deepening expertise in consumer services, with potential for advanced roles and even a transition to a generalist track.
Matching Summary
The Consumer Service Coordinator bridges the gap between consumers and the company by analyzing feedback and contributing to better products and services.
Skills & Requirements
Must-have
Consumer service marketing
Cross-functional collaboration
Customer feedback analysis
Contact center management
Service improvement projects
Nice-to-have
Proactive and strategic proposals
Flexibility in complex situations
High-quality communication skills
Negotiation skills
Key Requirements
Associate's degree or higher
Native or N1 level Japanese proficiency
TOEIC 800+
2+ years of customer-facing experience (preferred)