Lead Customer Service Rep- (usabluebook-waukegan, Il)

USABlueBook (a division of HD SUPPLY)

Waukegan, IL, US
Base: $23.56-$28.61 hourly; bonus/equity: not spec...
Microsoft outlook/word/excel proficiency
High-volume call-center experience
Troubleshoot complex support problems
Responsible for administering and providing oversight for a wide variety of Customer Care functions, providing mentoring and direction for a team of customer care associates

Job Summary

  • Responsible for administering and providing oversight for a wide variety of Customer Care functions, providing mentoring and direction for a team of customer care associates.
  • Coordinates daily work assignments, problem solves escalated issues, and resolves escalated issues by offering options and coordinating efforts with various departments.
  • HD Supply offers a comprehensive benefits package including Medical, Dental, Vision, Life, 401k, Vacation, and Sick Time.

Matching Summary

Responsible for administering and providing oversight for a wide variety of Customer Care functions, providing mentoring and direction for a team of customer care associates.

Salary

Base: $23.56-$28.61 Hourly; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time

Skills & Requirements

Must-have

  • Microsoft Outlook/Word/Excel proficiency
  • High-volume call-center experience
  • Troubleshoot complex support problems
  • Administer customer care functions
  • Track and gather information via computer

Nice-to-have

  • Mentoring and team direction
  • Quality control and auditing
  • Facilitate incentive programs
  • Develop customized solutions

Key Requirements

  • 7+ years of experience
  • Technical certification or associate degree
  • Pass background/drug test

Work Rights

Not specified

Tailored Resume

Cover Letter