Finastra is seeking a Technical Client Support Specialist for their Atlanta office, offering a hybrid work arrangement. The ideal candidate will possess strong analytical and communication skills, with a focus on providing exceptional client support and technical problem-solving in the financial services sector
Job Summary
At Finastra, we are a global leader in financial services software, supporting over 7,000 customers including 80% of the world’s top 50 banks across more than 110 countries.
This hybrid role involves providing excellent client support by investigating issues deeply, educating clients, and collaborating with internal teams to deliver a world-class support experience.
Finastra offers a comprehensive benefits package including unlimited vacation, hybrid work arrangements, well-being programs, DEI initiatives, career development opportunities, and global recognition programs.
Matching Summary
Match Score: 85
Finastra is seeking a Technical Client Support Specialist for their Atlanta office, offering a hybrid work arrangement. The ideal candidate will possess strong analytical and communication skills, with a focus on providing exceptional client support and technical problem-solving in the financial services sector.
Skills & Requirements
Must-have
Technical client support
Cloud and on-premises solutions
Root cause analysis and troubleshooting
Customer service and communication
Knowledge of U.S. banking and lending
Case ticketing and documentation
Collaboration with internal teams
Nice-to-have
Proactive problem identification
Leadership and peer influence
Ability to work in fast-paced environment
Empathy and patience
Training material development
Knowledge of networking and security
Experience with Finastra LaserPro
Key Requirements
University degree or equivalent experience
Technical aptitude with cloud and on-premises solutions
Experience with Windows OS, Microsoft Azure, databases, networks, and security
Understanding of U.S. banking or lending operations
Ability to work onsite 2 days per week in Sandy Springs, Atlanta
Location restriction excluding New York City and California residents
Work Rights
Must reside in or near Atlanta; not open to NYC or California residents