Fraud & Claims Operations Representative

Wells Fargo

San Antonio, Texas, US
Not specified; not specified; not specified
Onsite
1+ year customer service support experience
Ability to navigate multiple computer systems
Strong verbal and written communication skills
The role involves proactively identifying opportunities to improve customer experience while mitigating risks through effective authentication

Job Summary

  • The role involves proactively identifying opportunities to improve customer experience while mitigating risks through effective authentication.
  • Candidates will oversee multiple claim types, make decisions using various systems, and contact third parties for research as needed.
  • This position requires a mandatory four-week onsite training period followed by a schedule that includes working at least one weekend day.

Matching Summary

The role involves proactively identifying opportunities to improve customer experience while mitigating risks through effective authentication.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 1+ year customer service support experience
  • Ability to navigate multiple computer systems
  • Strong verbal and written communication skills
  • Willingness to work on-site in San Antonio
  • Availability for weekend shifts including holidays

Nice-to-have

  • Bilingual Spanish/English proficiency
  • Experience with fraud claims or banking operations
  • High volume phone call handling experience
  • Analytical problem-solving skills
  • Experience de-escalating sensitive customer issues

Key Requirements

  • 1+ year of customer service support experience
  • Must be able to attend full duration of required training period
  • Must work on-site at the location posted
  • Not eligible for Visa sponsorship

Work Rights

Not specified

Tailored Resume

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