Customer Care And Sales Advisor

Hargray Communications Group Inc

Base: $15.00 - $16.00 ph; bonus/equity: not specif...
Fully remote
High school diploma or ged
Inbound phone and ticketing communication
Retention sales and customer care concepts
This role blends service and sales skills to build trust by listening empathetically and responding clearly to customers

Job Summary

  • This role blends service and sales skills to build trust by listening empathetically and responding clearly to customers.
  • Employees will handle complex situations including resolving issues, retaining customers considering disconnecting, and matching needs with the right products.
  • The company offers excellent benefits including health coverage from day one, a 401(k) with 100% company match, and tuition reimbursement up to $5,250.

Matching Summary

This role blends service and sales skills to build trust by listening empathetically and responding clearly to customers.

Salary

Base: $15.00 - $16.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) match, PTO, tuition reimbursement

Skills & Requirements

Must-have

  • High School Diploma or GED
  • Inbound phone and ticketing communication
  • Retention sales and customer care concepts
  • Billing and pricing information handling
  • Service scheduling and product changes

Nice-to-have

  • Empathetic listening and relationship building
  • Ability to remain composed in high pressure
  • Creative solutions for customer issues
  • Collaborative team environment participation

Key Requirements

  • High School Diploma or GED required
  • Working knowledge of Cable One products preferred

Work Rights

Not specified

Tailored Resume

Cover Letter