Junior Technical Support Engineer【障害者採用】

Salesforce Service Cloud

Not specified
Bachelor's degree in computer science
3-5 years technical support experience
Understanding of internet technologies
Salesforce Service Cloud is seeking a Junior Technical Support Engineer to provide expert support to customers using Salesforce products, focusing on troubleshooting and maximizing customer satisfaction. This position specifically targets candidates with disabilities, emphasizing a commitment to inclusivity and equality within the workplace

Job Summary

  • This position serves as the first point of contact for customers facing challenges, guiding them to success with high technical expertise.
  • The role requires establishing and maintaining technical expertise in product functions while providing rapid, polite, and accurate support services.
  • Salesforce is an equal opportunity employer committed to creating an inclusive workplace free from discrimination for all employees.

Matching Summary

Match Score: 75

Salesforce Service Cloud is seeking a Junior Technical Support Engineer to provide expert support to customers using Salesforce products, focusing on troubleshooting and maximizing customer satisfaction. This position specifically targets candidates with disabilities, emphasizing a commitment to inclusivity and equality within the workplace.

Skills & Requirements

Must-have

  • Bachelor's degree in Computer Science
  • 3-5 years technical support experience
  • Understanding of internet technologies
  • Knowledge of system integration technologies
  • Database concepts and SQL knowledge
  • Object-oriented design and programming concepts

Nice-to-have

  • Salesforce CRM experience
  • SaaS support business experience
  • XML knowledge and SOAP usage
  • Frontend and backend software development knowledge
  • Certified Salesforce Administrator
  • Certified Application Builder
  • Certified Salesforce Developer

Key Requirements

  • Bachelor's degree in Computer Science or equivalent
  • 3-5 years experience in technical support or service roles
  • Disability certification holder (for this specific role)
  • Salesforce certifications (Recommended)

Work Rights

Must hold disability certificate

Tailored Resume

Cover Letter