Cx Payments Assistant

Rappi

Bogotá, Colombia
On-site
Exceptional customer service
Resolve payment issues
Merchant guidance
Rappi is seeking a Cx Payments Assistant to provide exceptional support to merchants regarding their payment processes. The ideal candidate will possess strong customer service skills, analytical capabilities, and the ability to work effectively in a fast-paced environment

Job Summary

  • As a Payment Support Agent, you will play a vital role in ensuring a seamless and positive experience for merchants regarding their payment processes.
  • Deliver exceptional customer service by addressing the specific needs of merchants related to payments.
  • Work closely with internal departments (finance, IT, and compliance) to resolve complex payment-related cases and ensure timely responses.

Matching Summary

Match Score: 85

Rappi is seeking a Cx Payments Assistant to provide exceptional support to merchants regarding their payment processes. The ideal candidate will possess strong customer service skills, analytical capabilities, and the ability to work effectively in a fast-paced environment.

Skills & Requirements

Must-have

  • exceptional customer service
  • resolve payment issues
  • merchant guidance
  • internal team collaboration

Nice-to-have

  • changing paradigms
  • revolutionize hours minutes seconds
  • seeing opportunities
  • seeing adrenaline

Key Requirements

  • 1 year customer service experience
  • payments financial restaurant industries
  • exceptional verbal written communication
  • empathy and understanding
  • analytical and systematic research
  • work in fast-paced environment

Work Rights

Not specified

Tailored Resume

Cover Letter