Senior Customer Success Manager - Broker Partnerships

TELUS Health

London, United Kingdom
Fully remote
Manage broker and consultant relationships
Uk broker sector knowledge
Employee assistance programs (eap)
Manage and deepen relationships with our broker and consultant network across the UK while nurturing the enterprise client relationships that flow through that channel

Job Summary

  • Manage and deepen relationships with our broker and consultant network across the UK while nurturing the enterprise client relationships that flow through that channel.
  • Identify upselling and cross-selling opportunities within your portfolio by analysing client needs, gaps in current solution coverage, and advising brokers on how to position additional TELUS Health solutions to their end-clients.
  • We offer a sales incentive plan, comprehensive training, primarily remote work, pension, private medical insurance, dental plan, life insurance, group income protection, 24 days annual leave plus two extra wellbeing days, and access to hundreds of perks.

Matching Summary

Manage and deepen relationships with our broker and consultant network across the UK while nurturing the enterprise client relationships that flow through that channel.

Skills & Requirements

Must-have

  • Manage broker and consultant relationships
  • UK broker sector knowledge
  • Employee Assistance Programs (EAP)
  • Salesforce or comparable CRM
  • Consultative approach to relationship management

Nice-to-have

  • Proactive wellness solutions
  • Digital well-being platform
  • Foster collaborative broker community
  • People-focused, customer-first team

Key Requirements

  • 5+ years experience in Customer Success
  • Demonstrated success managing broker relationships
  • Proven track record retaining enterprise accounts
  • Direct knowledge of UK broker sector
  • Knowledge of Employee Assistance Programs (EAP)

Work Rights

Not specified

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