Singlife, a prominent financial services company in Singapore, is seeking a Senior Executive for its Contact Centre. The role focuses on providing exceptional customer service across various channels while managing inquiries and ensuring compliance with service standards
Job Summary
The role involves delivering consistent customer experiences across multiple touchpoints including hotlines and customer service pods in accordance with company service standards.
Responsibilities include handling customer enquiries, complaints, and feedback across all business channels while executing outgoing calls to contact new or existing customers.
Candidates must ensure every service request is followed through to closure within service standards and comply with internal policies and relevant laws.
Matching Summary
Match Score: 85
Singlife, a prominent financial services company in Singapore, is seeking a Senior Executive for its Contact Centre. The role focuses on providing exceptional customer service across various channels while managing inquiries and ensuring compliance with service standards.
Skills & Requirements
Must-have
Handle customer enquiries and complaints
Execute outgoing calls for follow-ups
Assist customers with portals and mobile apps
Ensure service request closure within standards
Manage escalated calls from new team members
Nice-to-have
Strong passion to help customers deliver excellent service