Koordinator M/w/d Für Die Auftragsabwicklung

KONE Croatia

Croatia
**
Customer satisfaction
Equipment safety and performance
Service contract requirements
** KONE Croatia is seeking a Coordinator for Order Processing, responsible for customer relationship management, service operations, and leadership of maintenance technicians. The ideal candidate will ensure high-quality service delivery while maintaining safety standards and fostering a collaborative work culture. **

Job Summary

  • Accountable for customer satisfaction through quality of service and precise communication, as well as selling service repairs and resolving customer complaints.
  • Responsible for the delivery of service according to contract requirements, time limits, KONE quality standards, and local regulations, while controlling field operations costs.
  • Accountable for the performance, motivation, and competence development of assigned technicians, including managing their schedules, absences, and workload.

Matching Summary

Match Score: 75

** KONE Croatia is seeking a Coordinator for Order Processing, responsible for customer relationship management, service operations, and leadership of maintenance technicians. The ideal candidate will ensure high-quality service delivery while maintaining safety standards and fostering a collaborative work culture. **

Skills & Requirements

Must-have

  • Customer satisfaction
  • Equipment safety and performance
  • Service contract requirements
  • Field operations costs control
  • Technician performance management
  • Technician workload balancing

Nice-to-have

  • Innovative and collaborative working culture
  • Employee engagement
  • Sustainability
  • Ethical business practices
  • Trust and respect

Key Requirements

  • Validates service contract technical terms
  • Supports maintenance of foreign equipment
  • Resolves technician callout assignment conflicts
  • Investigates accidents and follows company policy
  • Defines technician capacity needs and hiring process
  • Manages technician tools and equipment

Work Rights

Not specified

Tailored Resume

Cover Letter