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Accenture is seeking a Workforce Services Specialist with 7-11 years of experience in Workforce Management (WFM) and proficiency in managing automated dialing systems. The role involves resolving customer queries, handling escalations, and analyzing call data to enhance communication and efficiency.
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Job Summary
The role involves managing automated dialing systems to optimize outbound calling efforts and ensure regulatory compliance.
You will be responsible for resolving customer escalations and complaints while closing faults within defined Service Level Agreements.
This position requires analyzing call data to improve efficiency and productivity within the Customer Support vertical.
Matching Summary
Match Score: 75
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Accenture is seeking a Workforce Services Specialist with 7-11 years of experience in Workforce Management (WFM) and proficiency in managing automated dialing systems. The role involves resolving customer queries, handling escalations, and analyzing call data to enhance communication and efficiency.
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