Connect And Assure Specialist

341

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Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Case or account management experience
** The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents, ensuring efficient outcomes and a strong customer experience. The role requires technical knowledge of telecommunications, particularly in case management and troubleshooting, with an emphasis on communication and stakeholder engagement. **

Job Summary

  • The role involves managing communications across stakeholders, diagnosing and resolving issues, and continuously improving operational processes to drive timely outcomes.
  • nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected with active diversity pillars.
  • This is a permanent full-time position operating within a shift rotation between 7:00 AM and 7:00 PM without direct people management responsibilities.

Matching Summary

Match Score: 75

** The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents, ensuring efficient outcomes and a strong customer experience. The role requires technical knowledge of telecommunications, particularly in case management and troubleshooting, with an emphasis on communication and stakeholder engagement. **

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Case or account management experience
  • Stakeholder engagement skills
  • Shift rotation availability

Nice-to-have

  • Customer empathy and communication skills
  • Organisational skills
  • Sound decision-making abilities
  • Continuous improvement mindset

Key Requirements

  • Full working rights in Australia required
  • Experience supporting business customers in operational environment
  • Strong technical knowledge of telecommunications technologies

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter