Not specified; not specified; benefits include 18 ...
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Technical knowledge of fttn/b, fttc, fttp, hfc technologies
Tier 2 troubleshooting capability in operational environment
Experience supporting business customers in telecom sector
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The Connect and Assure Specialist role at 91 involves managing technical case management and customer orders within the telecommunications sector, aiming to enhance customer experiences with nbn services. The position requires strong technical knowledge and experience in customer support, with a commitment to diversity and flexible working arrangements.
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Job Summary
The role involves end-to-end ownership of business customer orders and incidents to ensure a strong customer experience with nbn services.
Candidates must possess solid case or account management experience alongside deep technical knowledge of various telecommunications network types.
nbn offers an inclusive workplace with flexible working arrangements, 18 weeks of paid parental leave, and recognition as a Pride in Diversity Platinum Employer.
Matching Summary
Match Score: 75
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The Connect and Assure Specialist role at 91 involves managing technical case management and customer orders within the telecommunications sector, aiming to enhance customer experiences with nbn services. The position requires strong technical knowledge and experience in customer support, with a commitment to diversity and flexible working arrangements.
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Salary
Not specified; Not specified; Benefits include 18 weeks paid parental leave and flexible working arrangements
Skills & Requirements
Must-have
Technical knowledge of FTTN/B, FTTC, FTTP, HFC technologies
Tier 2 troubleshooting capability in operational environment
Experience supporting business customers in telecom sector
Nice-to-have
Strong stakeholder engagement and communication skills
Customer empathy and organizational abilities
Ability to work shift rotations between 7 AM and 7 PM