Fully remote with flexible in-office opportunities, requiring at least 50% of the time each quarter spent in the office or field.
7+ years technical support experience
5+ years customer support or consulting
Erp system performance knowledge
Workday is seeking a Senior Production Readiness Manager for a fully remote position, focused on ensuring successful deployment and performance testing for large customers. The ideal candidate should possess strong technical expertise, project management skills, and a customer-centric approach to problem-solving
Job Summary
The Senior Production Readiness Manager ensures successful performance testing and transition to production for large deployments while acting as the voice of the customer.
This proactive team guides strategic customers through pre-deployment activities to maximize Workday product performance and operational effectiveness.
Candidates must possess a BS/MS in a technical degree or equivalent experience along with deep knowledge of Workday's architecture.
Matching Summary
Match Score: 85
Workday is seeking a Senior Production Readiness Manager for a fully remote position, focused on ensuring successful deployment and performance testing for large customers. The ideal candidate should possess strong technical expertise, project management skills, and a customer-centric approach to problem-solving.
Skills & Requirements
Must-have
7+ years technical support experience
5+ years customer support or consulting
ERP system performance knowledge
Workday product architecture understanding
Senior leadership engagement skills
Nice-to-have
Crisis management experience
HR Time Tracking Financials Payroll apps
Ability to thrive with ambiguity
Strong storytelling for technical concepts
Self-driven learning capability
Key Requirements
BS or MS in Technical Degree
7+ years technical support experience
5+ years customer support or consulting
APJ shift availability (6:30am to 3:30pm India time)