Service Advisor

Volvo Group

Beresfield, NSW, Australia
On-site
Schedule service appointments
Manage customer enquiries
Open and close repair orders
You will be the friendly, capable link between our customers and our workshop, keeping the day running smoothly by turning questions into clear answers, bookings into well-planned jobs, and updating them into great customer experiences

Job Summary

  • You will be the friendly, capable link between our customers and our workshop, keeping the day running smoothly by turning questions into clear answers, bookings into well-planned jobs, and updating them into great customer experiences.
  • Your day-to-day responsibilities will include scheduling and organizing service appointments, managing service-related customer enquiries, opening and closing repair orders, and assisting with customer invoicing.
  • We offer a supportive, people-first workplace culture, monthly bonuses through our Retail Incentive Program, and opportunities to grow within a global organization.

Matching Summary

You will be the friendly, capable link between our customers and our workshop, keeping the day running smoothly by turning questions into clear answers, bookings into well-planned jobs, and updating them into great customer experiences.

Skills & Requirements

Must-have

  • Schedule service appointments
  • Manage customer enquiries
  • Open and close repair orders
  • Process customer invoicing
  • Provide status updates to customers
  • Conduct road tests
  • Maintain vehicle presentation standards

Nice-to-have

  • People-first workplace culture
  • Proactive nature
  • Team-focused attitude
  • Passion for customer service

Key Requirements

  • Experience in a similar Service focused role
  • Truck industry experience advantageous
  • Familiarity with repair order systems
  • Solid understanding of data entry systems
  • Strong organizational skills
  • HR license or willingness to obtain

Work Rights

Not specified

Tailored Resume

Cover Letter