Process Management Specialist

ING

Base: salary aligned with experience; bonus/equity...
Process improvement and digitalization
Data processing in multiple systems
Monitoring customer relationship systems
In this role, you actively lead the improvement and digitalization of processes within the ING Service Points channel, ensuring smooth, efficient, and future-proof operations

Job Summary

  • In this role, you actively lead the improvement and digitalization of processes within the ING Service Points channel, ensuring smooth, efficient, and future-proof operations.
  • The Business Continuity Service Points team is the operational heart of the ING Service Points, working self-directed and closely with stakeholders from Risk, Compliance, Legal, IT, and external partners.
  • Benefits include a competitive salary based on experience, 25-28 vacation days, pension scheme, 13th month salary, individual savings contribution, 8% holiday allowance, personal growth opportunities, and a flexible, informal work environment.

Matching Summary

In this role, you actively lead the improvement and digitalization of processes within the ING Service Points channel, ensuring smooth, efficient, and future-proof operations.

Salary

Base: salary aligned with experience; Bonus/Equity: 13th month salary; Benefits: pension scheme, individual savings contribution of 3.5%, 8% holiday allowance, 25-28 vacation days

Skills & Requirements

Must-have

  • process improvement and digitalization
  • data processing in multiple systems
  • monitoring customer relationship systems
  • operational risk analysis and control
  • compliant and secure process management

Nice-to-have

  • initiative and ownership mindset
  • collaboration with cross-functional teams
  • open and continuous improvement culture
  • digital proficiency
  • strategic and hands-on flexibility

Key Requirements

  • completed HBO education
  • excellent Dutch and English proficiency
  • experience in IT environments
  • knowledge of ING Service Points organization
  • analytical skills and precise working style
  • familiarity with operational processes

Work Rights

Not specified

Tailored Resume

Cover Letter