Senior Officer/manager, Customer Service, Contact Center

United Overseas Bank

Respond to inquiries via phone email social media
Handle customer interactions with empathy and accuracy
Maintain strict confidentiality of customer data
The role involves responding to customer inquiries across multiple channels including phone, email, and social media with professionalism

Job Summary

  • The role involves responding to customer inquiries across multiple channels including phone, email, and social media with professionalism.
  • Employees must ensure all interactions are handled with high accuracy, empathy, and adherence to established service standards.
  • UOB offers an equal opportunity environment where employment decisions are based on business needs and qualifications.

Matching Summary

The role involves responding to customer inquiries across multiple channels including phone, email, and social media with professionalism.

Skills & Requirements

Must-have

  • Respond to inquiries via phone email social media
  • Handle customer interactions with empathy and accuracy
  • Maintain strict confidentiality of customer data
  • Resolve issues and escalate complex cases
  • Document interactions in case management system
  • Willingness to work shifts weekends holidays

Nice-to-have

  • Experience in contact centre or financial services
  • Strong willingness to learn for fresh graduates
  • Customer-first mindset
  • Ability to promote self-service options
  • Collaborate effectively with internal teams

Key Requirements

  • Diploma or equivalent qualification
  • Minimum 1 year customer service experience (advantage)
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Willingness to work shifts and overtime

Work Rights

Not specified

Tailored Resume

Cover Letter