Customer Success Manager - Federal

Legion

Norfolk, VA, US
Base: $150,000 - $230,000 usd; bonus/equity: not s...
On-site
Secret or ts/sci security clearance required
Significant government customer experience
Technical product management background
Legion builds secure, reliable AI systems that optimize mission-critical workflows for the Department of Defense and enterprise partners

Job Summary

  • Legion builds secure, reliable AI systems that optimize mission-critical workflows for the Department of Defense and enterprise partners.
  • The role requires acting as the voice of the customer while managing feature development, onboarding, and renewals for federal clients.
  • Candidates must possess a SECRET or TS/SCI clearance and have significant prior experience serving government customers without extensive guidance.

Matching Summary

Legion builds secure, reliable AI systems that optimize mission-critical workflows for the Department of Defense and enterprise partners.

Salary

Base: $150,000 - $230,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • SECRET or TS/SCI Security Clearance required
  • Significant government customer experience
  • Technical product management background
  • Willingness to travel frequently on East Coast
  • Strong communication with C-level stakeholders

Nice-to-have

  • Experience working in a startup environment
  • Technical background in Python, SQL, or Excel
  • Understanding of machine learning concepts
  • Proven ability to collaborate cross-functionally
  • Comfortable operating in ambiguous early-stage settings

Key Requirements

  • SECRET or TS/SCI Security Clearance
  • Significant experience as CSM or AM with government
  • Experience with highly technical products
  • Ability to communicate with CTOs and CIOs
  • Willingness to travel frequently

Work Rights

Must have SECRET or TS/SCI Security Clearance

Tailored Resume

Cover Letter