This role involves designing and developing unified agent desktops that integrate Salesforce CRM with Amazon's AWS cloud telephony to support millions of patients
Job Summary
This role involves designing and developing unified agent desktops that integrate Salesforce CRM with Amazon's AWS cloud telephony to support millions of patients.
Candidates must ensure strict adherence to healthcare compliance standards including HIPAA, GDPR, and PHI/PII regulations while managing patient data safety.
The position offers opportunities to work in an international environment with diverse teams and access to comprehensive health and wellbeing benefits.
Matching Summary
This role involves designing and developing unified agent desktops that integrate Salesforce CRM with Amazon's AWS cloud telephony to support millions of patients.
Skills & Requirements
Must-have
Salesforce Service Cloud Voice implementation
Amazon Connect configuration and flows
Apex and Lightning Web Components development
AWS Lambda, S3, Kinesis, and API Gateway integration
CTI protocols and IVR system design
HIPAA and GDPR compliance for patient data
Nice-to-have
Experience with CI/CD tools like Gearset or Copado
Strong communication and teamwork abilities
Familiarity with Workforce Management features
Ability to work in a fast-paced environment
DevOps tool proficiency
Key Requirements
Bachelor's degree in computer science or Engineering
Minimum 5 years of software development experience