Director, Continuous Improvement And Transformation Delivery

Manulife

Waterloo, Ontario, Canada
Base: $118,300.00 cad - $168,300.00 cad; bonus/equ...
Hybrid
Group benefits operations experience
Lean six sigma methodology expertise
Microsoft power platform delivery
This role is accountable for building and sustaining a high-performing Continuous Improvement capability across all Group Benefits Operations teams

Job Summary

  • This role is accountable for building and sustaining a high-performing Continuous Improvement capability across all Group Benefits Operations teams.
  • The position owns the delivery of low-code solutions leveraging the Microsoft Power Platform while ensuring scalability and security.
  • Employees will enjoy a flexible hybrid work arrangement with access to comprehensive benefits including health, dental, and retirement savings plans.

Matching Summary

This role is accountable for building and sustaining a high-performing Continuous Improvement capability across all Group Benefits Operations teams.

Salary

Base: $118,300.00 CAD - $168,300.00 CAD; Bonus/Equity: Incentive programs tied to business and individual performance; Benefits: Health, dental, mental health, vision, disability, life insurance, pension, and paid time off

Skills & Requirements

Must-have

  • Group Benefits operations experience
  • Lean Six Sigma methodology expertise
  • Microsoft Power Platform delivery
  • Cross-functional stakeholder management
  • CI portfolio governance and oversight

Nice-to-have

  • Agile or hybrid delivery environment experience
  • Change management framework familiarity
  • Benefits realization expertise
  • Collaborative leadership in complex environments

Key Requirements

  • Experience in Group Benefits, Insurance, or Financial Services
  • Proven track record integrating process improvement with technology enablement
  • Leadership experience managing managers and senior CI practitioners

Work Rights

Not specified

Tailored Resume

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