Accountable for the effective monitoring of real-time queue and adherence reports to ensure service level and response time objectives are met
Job Summary
Accountable for the effective monitoring of real-time queue and adherence reports to ensure service level and response time objectives are met.
Works cross-functionally to utilize, manage, and configure the Workforce Management platform for forecasting, scheduling, tracking, monitoring, and reporting the daily, monthly, and quarterly call center statistics.
Great medical, dental, vision, short- & long-term disability, and life insurance options, PTO, 401(k) plan with competitive company match.
Matching Summary
Accountable for the effective monitoring of real-time queue and adherence reports to ensure service level and response time objectives are met.