Guest Relations Supervisor (ubs Tower)

W Brisbane

Hong Kong, Hong Kong
On-site
Guest services supervision
Team training
Performance reviews
Serve as the primary point of contact for high-level inquiries and complaints, resolving issues promptly and professionally

Job Summary

  • Serve as the primary point of contact for high-level inquiries and complaints, resolving issues promptly and professionally.
  • Supervise guest services or reception staff, including creating work schedules and assigning daily tasks.
  • Maintain high service standards by training, mentoring, and motivating the team.

Matching Summary

Serve as the primary point of contact for high-level inquiries and complaints, resolving issues promptly and professionally.

Skills & Requirements

Must-have

  • guest services supervision
  • team training
  • performance reviews
  • service standards

Nice-to-have

  • cross-training
  • professional communication
  • cultural sensitivity

Key Requirements

  • Degree in Hospitality Management
  • Minimum 2 years of relevant experience
  • Excellent command of Chinese and English

Work Rights

Not specified

Tailored Resume

Cover Letter