Head Of Us Technology Command Centre

Barclays

Building 200, United States
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It operations leadership
24x7 operational model
Incident and crisis management
** Barclays is seeking a Head of US Technology Command Centre to oversee IT operations, ensuring service stability and operational excellence across the organization during US time zones. The role involves managing technology strategies, incident management, and team leadership, while aligning with global standards and risk management. **

Job Summary

  • The Head of the US Technology Command Centre is a senior operational leadership role responsible for the smooth, silent, and resilient operation of IT services across the Group during the US time zone.
  • This role ensures the availability, stability, performance, and recovery of critical technology services while maintaining alignment with global operational standards, risk appetite, and control frameworks.
  • Key responsibilities include leading incident, problem, and crisis management, ensuring global operating model alignment, and driving continuous improvement in operational excellence.

Matching Summary

Match Score: 75

** Barclays is seeking a Head of US Technology Command Centre to oversee IT operations, ensuring service stability and operational excellence across the organization during US time zones. The role involves managing technology strategies, incident management, and team leadership, while aligning with global standards and risk management. **

Skills & Requirements

Must-have

  • IT Operations leadership
  • 24x7 operational model
  • Incident and crisis management
  • Service assurance and risk management
  • Global operating model alignment
  • Stakeholder and executive engagement

Nice-to-have

  • Proactive intervention
  • Disciplined operational culture
  • Leverage operational data

Key Requirements

  • Significant senior-level experience in IT Operations, Service Management, or Command Centre leadership
  • Proven track record of leading 24x7 operational teams
  • Strong understanding of IT service management and operational control frameworks
  • Experience operating within a global, follow-the-sun operating model
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline (preferred)
  • Professional qualifications in IT Service Management or operations (e.g. ITIL, SRE, or equivalent) are advantageous

Work Rights

Not specified

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