Key Account Manager (global Social Media)

Dyson

Singapore, Singapore
Hybrid
Global vendor relationship management
Social media agency management
Kpi and sla enforcement
You will steer outsourced social media response operations across global markets, languages, and channels, acting as the bridge between Dyson and agency partners

Job Summary

  • You will steer outsourced social media response operations across global markets, languages, and channels, acting as the bridge between Dyson and agency partners.
  • Key responsibilities include owning vendor relationships, setting and enforcing KPIs, leading performance reviews, and overseeing the RFP process to consolidate to the strongest agency partners.
  • The role requires managing and developing two Social Media Delivery Managers, fostering a culture of accountability, innovation, and a customer-first mindset.

Matching Summary

You will steer outsourced social media response operations across global markets, languages, and channels, acting as the bridge between Dyson and agency partners.

Skills & Requirements

Must-have

  • Global vendor relationship management
  • Social media agency management
  • KPI and SLA enforcement
  • RFP process leadership
  • Consistent brand voice
  • Customer engagement strategy

Nice-to-have

  • Innovation and accountability culture
  • Customer-first mindset
  • Adapt to fast-changing social world
  • Proactive and fast support

Key Requirements

  • Global vendor management experience
  • Social media and community management experience
  • RFP and contract negotiation experience
  • Stakeholder management at all levels
  • Data-driven decision making

Work Rights

Not specified

Tailored Resume

Cover Letter