Customer Experience Associate (cantonese And/or Mandarin Language Skills An Asset)
TD Bank
Vancouver, British Columbia, Canada
Base: $22.50 - $28.33 cad; bonus/equity: not speci...
On-site
Process financial transactions accurately
Understand and determine customer needs
Respond and resolve customer concerns
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions
Job Summary
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
In this role, you will process financial transactions, understand and determine customer needs to recommend solutions, and respond and resolve customer concerns.
TD is committed to providing fair and equitable compensation opportunities, with growth opportunities and skill development as defining features of the colleague experience.
Matching Summary
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
Salary
Base: $22.50 - $28.33 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Process financial transactions accurately
Understand and determine customer needs
Respond and resolve customer concerns
Promote banking solutions and services
Deliver quality customer experiences
Nice-to-have
Build deep and long-lasting relationships
Promote a positive, diverse and equitable work environment
Connect personally with customers
Key Requirements
High School diploma and/or 1+ years of relevant experience
Undergraduate degree or equivalent is an asset
Strong administration, organizational, planning and time management skills
Hands on knowledge of using MS Office and internet
Accuracy and detail orientation
Dynamic communicator with established customer experience skills