It Service Desk Analyst

Crane Company

Twinsburg, Ohio, United States
**
2-4 years it support experience
Windows os and microsoft office suite knowledge
Active directory user account management
** Crane Company is seeking an IT Service Desk Analyst for its nuclear business in Twinsburg, Ohio. The role involves providing IT support for approximately 170 associates, focusing on technical troubleshooting, user support, system administration, and process improvement. **

Job Summary

  • This role supports the IT Manager and leadership team within a nuclear business unit following the acquisition of Reuter-Stokes.
  • The analyst will provide first-level support for hardware, software, and network issues to approximately 170 associates at the Twinsburg, OH location.
  • Responsibilities include maintaining IT asset inventory, managing Active Directory permissions, and ensuring adherence to security protocols and audit readiness.

Matching Summary

Match Score: 75

** Crane Company is seeking an IT Service Desk Analyst for its nuclear business in Twinsburg, Ohio. The role involves providing IT support for approximately 170 associates, focusing on technical troubleshooting, user support, system administration, and process improvement. **

Skills & Requirements

Must-have

  • 2-4 years IT support experience
  • Windows OS and Microsoft Office Suite knowledge
  • Active Directory user account management
  • Ticketing system experience like FreshService or Jira
  • Hardware and network troubleshooting skills

Nice-to-have

  • Manufacturing or industrial environment background
  • Proactive mindset and hands-on approach
  • Experience with kaizen activities
  • Strong communication and problem-solving skills
  • Ability to work independently in fast-paced environments

Key Requirements

  • Associate or Bachelor's degree in IT or Computer Science
  • Minimum 2-4 years of IT support experience
  • CompTIA A+, ITIL, or Microsoft certifications (preferred)

Work Rights

Not specified

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