Strategic Customer Success Manager - Billing

SimplePractice

United States
Base: $88,960 - $111,200 usd; bonus/equity: eligib...
On-site
6+ years enterprise customer success experience
Deep healthcare technology or ehr platform expertise
Executive presence and stakeholder influence skills
SimplePractice is seeking a Strategic Customer Success Manager to support their billing clients in the healthcare sector by fostering long-term relationships and driving enterprise-scale success. The ideal candidate should have extensive experience in customer success within health tech and demonstrate strong executive presence

Job Summary

  • This role partners with billing customers to drive long-term outcomes through executive alignment and strategic planning.
  • The position requires owning the post-sale experience for high-impact accounts while focusing on transformation and scalability.
  • SimplePractice offers a competitive benefits program including medical insurance, 401(k) matching, and flexible time off.

Matching Summary

Match Score: 85

SimplePractice is seeking a Strategic Customer Success Manager to support their billing clients in the healthcare sector by fostering long-term relationships and driving enterprise-scale success. The ideal candidate should have extensive experience in customer success within health tech and demonstrate strong executive presence.

Salary

Base: $88,960 - $111,200 USD; Bonus/Equity: Eligible for annual bonus or commission; Benefits: Medical dental vision life disability 401k FTO parental leave tuition reimbursement

Skills & Requirements

Must-have

  • 6+ years enterprise customer success experience
  • Deep healthcare technology or EHR platform expertise
  • Executive presence and stakeholder influence skills
  • Experience with multi-stakeholder organizations
  • Proficiency in Notion Slack Gong ChurnZero tools

Nice-to-have

  • Empathetic and curious customer-focused mindset
  • Proactive problem-solving abilities
  • Comfort balancing structure with ambiguity
  • Strong organizational and accountability traits

Key Requirements

  • 6+ years of Customer Success or Account Management experience
  • Deep experience in health tech EHRs or healthcare SaaS
  • Experience managing complex multi-location organizations

Work Rights

Not specified

Tailored Resume

Cover Letter